Terms and Conditions

Last updated: September 6, 2025

Welcome to GigainnovationNA ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of the website https://gigainnovationna.com/ and any related services, including our multi-vendor cosmetics marketplace (the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Acceptance of Terms

• Agreement: By using the Platform, you confirm that you have read, understood, and agree to these Terms, our Privacy Policy, and any other policies posted on the Platform.
• Eligibility: You must be at least 18 years old and legally capable of forming a binding contract to use the Platform. By registering, you represent and warrant that you meet these eligibility requirements.

2. Account Registration and Security

• Account creation: To access certain features, you must register and provide accurate, current, and complete information. You agree to keep your account information up to date.
• Security: You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use or security breach.
• Termination: We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

3. Marketplace Structure

• Multi-vendor platform: GigainnovationNA operates as a marketplace connecting buyers and third-party sellers. Sellers list products, set prices, handle inventory, and fulfill orders.
• Seller responsibility: Sellers are solely responsible for the accuracy of product listings, product quality, compliance with applicable laws and regulations, and order fulfillment.
• Buyer responsibility: Buyers are responsible for reviewing product descriptions, ingredient lists, and any seller-provided documentation before purchase.

4. Orders, Pricing and Payment

• Order acceptance: Placing an order constitutes an offer to purchase. We may accept or decline orders at our discretion. A confirmed order results from our acceptance and payment confirmation.
• Pricing: Prices shown are as listed by sellers. We strive for accuracy but reserve the right to correct pricing errors. If a product is listed at an incorrect price, we may cancel the order and notify you.
• Payment: Payment is processed through our authorized payment providers. You agree to pay all charges associated with your purchases, including taxes, shipping, and any applicable fees.
• Currency & taxes: Prices may be displayed in a specific currency. Buyers are responsible for any import duties, customs taxes, or local taxes where applicable.

5. Shipping, Delivery and Returns

• Shipping: Shipping methods, costs, and delivery times are determined by sellers and shipping carriers. Estimated delivery times are not guaranteed.
• Returns & refunds: Returns, exchanges, and refunds are governed by sellers' individual policies, which should be reviewed prior to purchase. Where applicable, consumer protection laws may grant additional rights.
• Damaged or missing items: If an item arrives damaged or does not arrive, contact the seller or our customer support within the time frame specified in the returns policy to initiate a claim.

6. Product Safety and Compliance

• Cosmetics & ingredients: Sellers must comply with all applicable laws and regulations concerning cosmetics, product labeling, safety, and ingredient disclosure. Buyers should read ingredient lists and perform patch tests for potential allergies.
• Restrictions: Prohibited products (e.g., illegal substances, counterfeit goods) are not allowed on the Platform. We may remove listings that violate platform policies or applicable law.

7. Intellectual Property

• Ownership: All content on the Platform (text, images, logos, trademarks, software) is owned by or licensed to GigainnovationNA, sellers, or third parties. Use of the Platform does not grant you any ownership rights.
• User submissions: By posting content (reviews, images, comments), you grant GigainnovationNA a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content in connection with the Platform.
• Infringement: If you believe content infringes your intellectual property rights, follow our designated notice-and-takedown procedure.

8. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of these Terms.
• Post false, misleading, or defamatory content.
• Circumvent seller fees, manipulate reviews, or engage in price-fixing.
• Attempt to gain unauthorized access to other users’ accounts or the Platform’s systems.
• Upload malware or other harmful code.

9. Disclaimers and Limitation of Liability

• No warranty: The Platform and all content are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
• Limitation of liability: To the fullest extent permitted by law, GigainnovationNA and its affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, loss of profits, data, or goodwill.
• Cap on liability: Our aggregate liability for direct damages shall not exceed the amount you paid to GigainnovationNA in the six (6) months immediately preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold GigainnovationNA, its officers, directors, employees, and agents harmless from any claims, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of:

• Your breach of these Terms;
• Your violation of any law or the rights of a third party;
• Your content or use of the Platform.

11. Privacy

Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use, and share personal information. By using the Platform, you consent to our privacy practices.

12. Third-party Links and Services

• The Platform may contain links to third-party websites, services, or products. We do not endorse these third parties and are not responsible for their content, products, or privacy practices.
• Payment processing, shipping, and other services may be provided by third parties; any disputes with those providers are solely between you and the provider, except where otherwise stated.

13. Dispute Resolution and Governing Law

• Governing law: These Terms are governed by the laws of the jurisdiction where GigainnovationNA is registered, without regard to conflict-of-law rules.
• Dispute resolution: Any dispute arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes may be submitted to binding arbitration or the courts as specified in our separate Dispute Resolution policy (if applicable).
• Injunctive relief: Nothing in these Terms limits the right to seek injunctive relief for intellectual property infringement or other legal violations.

14. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes via the Platform or email. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

15. Termination

We may suspend or terminate your access to the Platform for violations of these Terms or for any reason with or without notice. Upon termination, provisions that by their nature should survive will remain in effect (e.g., Intellectual Property, Indemnification, Limitation of Liability).

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Information

If you have questions about these Terms or need to contact us:

• Company: GigainnovationNA
• Website: https://gigainnovationna.com/
• Email: support@gigainnovationna.com (replace with your actual support email)
• Address: [Your registered business address]

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If you’d like, I can:

• Customize these Terms to a specific jurisdiction (e.g., United States, UK, China);
• Add a Seller Agreement section detailing seller onboarding, fees, and obligations;
• Produce a shorter “Terms Summary” for display on the website.

Which would you prefer?