Support Policy

At GigaInnovation, we are dedicated to providing excellent support to our sellers. We understand the importance of timely and effective communication to ensure a smooth selling experience. Here's how we support our sellers:

1. **Seller Help Center**

   - Our comprehensive Seller Help Center is available on our platform, providing detailed resources, guides, and FAQs to help you navigate through various aspects of selling on GigaInnovation.

   - The Help Center covers topics such as account setup, product listing optimization, order management, and more.

   - Sellers are encouraged to consult the Help Center as a first step for any general inquiries or information.

2. **Dedicated Seller Support Team**

   - We have a dedicated team of seller support specialists who are available to assist you with any specific questions, concerns, or issues you may encounter as a seller on our platform.

   - You can reach our seller support team through email at sellersupport@gigainnovation.com or by submitting a support request through your seller account dashboard.

   - Please provide detailed information about your inquiry or issue to enable our team to assist you promptly.

3. **Regular Updates and Notifications**

   - We keep our sellers informed about important updates, policy changes, and new features through regular email communications and notifications within your seller account.

   - It is essential to stay up-to-date with these notifications to ensure compliance with our policies and to take advantage of new opportunities or enhancements.

4. **Community Forums and Discussions**

   - Join our seller community forums and discussions to connect with other sellers, share experiences, and learn from each other.

   - These forums provide a platform for exchanging knowledge, tips, and best practices related to selling on GigaInnovation.

5. **Seller Performance Analytics**

   - Gain insights into your performance as a seller through our analytics tools and reports.

   - Track key metrics such as sales performance, customer satisfaction ratings, and order fulfillment metrics to evaluate your success and identify areas for improvement.

We are committed to continuously improving our support services to meet the needs of our sellers. If you have any questions, feedback, or suggestions regarding our support, please don't hesitate to contact our seller support team at sellersupport@gigainnovation.com.

Thank you for choosing GigaInnovation as your selling platform. We value your partnership and look forward to supporting your success!