Return Policy
At GigaInnovation, we strive to provide a seamless shopping experience for our customers. We understand that returns may sometimes be necessary. This policy outlines the guidelines and procedures for handling returns on our platform. By selling your products on GigaInnovation, you agree to comply with the following return policy:
1. **Eligibility for Returns**
- Customers are eligible to request a return within X days from the date of delivery.
- Returns are only accepted for unused, unopened, and undamaged products.
- Some products may have specific eligibility criteria or restrictions for returns due to hygiene or safety reasons. Please clearly state these restrictions in your product listings.
2. **Return Process**
- Customers should initiate a return request through their GigaInnovation account or by contacting our customer support team.
- Sellers will be notified of the return request and should respond promptly to acknowledge and provide further instructions.
- Customers are responsible for properly packaging the returned item to ensure it arrives in its original condition.
3. **Refund or Exchange**
- Upon receiving the returned item, sellers should inspect the product's condition.
- If the product meets the eligibility criteria, sellers should issue a refund or exchange according to the customer's preference.
- Refunds should be processed within X business days after receiving the returned item.
4. **Return Shipping**
- The party responsible for covering return shipping costs (customer or seller) should be clearly stated in the product listing or communicated to the customer during the return process.
- In case of a defective or incorrect product sent by the seller, the seller is typically responsible for covering the return shipping costs.
5. **Exceptions**
- Certain products may not be eligible for returns due to their nature, such as perishable items or personalized/customized products.
- If any exceptions apply to your products, please clearly communicate them in your product listings or contact our customer support team.
Please note that GigaInnovation reserves the right to modify or update this Return Policy at any time. It is your responsibility as a seller to review and comply with the most recent version of the policy. Failure to adhere to these guidelines may result in penalties, including but not limited to the suspension or termination of your seller account on GigaInnovation.
If you have any questions or need further clarification, please contact us at contact@gigainnovation.com.
Thank you for your cooperation in ensuring a smooth return process for our customers on GigaInnovation!
GigaInnovation provides a seamless online shopping experience for customers worldwide, offering a wide range of cosmestic ingredients from various brands.
